1. 1. Goh Mei Ling, Yeo Sook Fern, Lim Kah Boona, Tan Seng Huat “Understanding Customer Satisfaction of Internet Banking: A Case Study in Malacca” International Conference on Marketing and Retailing, vol. 37, pp. 80 – 85, March 2015.
   2. Andrea Girgentia, Beniamino Pacifici, Andrea Ciappi, Alessandro Giorgetti “An Axiomatic Design approach for customer satisfaction through a Lean Start-Up framework” The 10th International Conference on Axiomatic Design, ICAD, vol. 53, pp. 151 – 157, March 2015.
   3. Aiste Dovaliene, Akvile Masiulyte, Zaneta Piligrimiene “The relations between customer engagement, perceived value and satisfaction: the case of mobile applications” 20th International Scientific Conference Economics and Management, vol. 213, pp. 659 – 664, March 2015.
   4. Muhamad Saufiyudin Omar, Hashim Fadzil Ariffin, Rozila Ahmad “Service Quality, Customers’ Satisfaction and the Moderating Effects of Gender: A Study of Arabic Restaurants” 6th International Research Symposium in Service Management vol. 224, pp. 384 – 392, August 2015.
   5. Johanudin Lahap, Nur Safiah Ramli, Noraslinda Mohd Said, Salleh Mohd Radzi, Razlan Adli Zain “A Study of Brand Image towards Customer’s Satisfaction in the Malaysian Hotel Industry” 6th International Research Symposium in Service Management, vol. 224, pp. 149 – 157, August 2015
   6. Lilia Dvoáková, Olga Faltejsková “Development of Corporate Performance Management in the Context of Customer Satisfaction Measurement” 3rd International Conference on New Challenges in Management and Organization, vol. 230, pp. 335 – 342, May 2016.