Open Access Journal

ISSN : 2456-1290 (Online)

International Journal of Engineering Research in Computer Science and Engineering (IJERCSE)

Monthly Journal for Computer Science and Engineering

Open Access Journal

International Journal of Engineering Research in Mechanical and Civil Engineering (IJERMCE)

Monthly Journal for Mechanical and Civil Engineering

ISSN : 2456-1290 (Online)

Call For Paper : Vol 11, Issue 05, May 2024
Implementation of ISO 9001:2015 and TQM Principles In Indian Construction Companies

Author : Dr. B.S. Pati 1 Prof. V.P. Tankasali 2 Mr. Amol. B Patil 3 Mr. Y.S. Patil 4 Mr. Parag.S. Joshi 5

Date of Publication :7th February 2017

Abstract: As construction projects get bigger and more complex, clients are increasingly demanding higher levels of quality, efficiency, and delivery. Total Quality Management (TQM) has long been recognized as a successful management philosophy in the manufacturing and service industries. TQM can also be embraced in the construction industry to induce quality and productivity. This paper attempts to introduce the basic elements of ISO 9001:2015 and describes how each can be implemented in a wide array of construction-related companies, in order to achieve their goal of total quality. Numerous case studies were found which demonstrate the ability of ISO 9001:2015 to improve a company's quality performance, avoid costly errors, and produce satisfied customers. The benefits experienced include reduction in costs, better employee job satisfaction because they do not need to attend to defects and client complaints, recognition by clients, work carried out correctly right from the start, subcontractors with proper quality management systems, and closer relationships with subcontractors and suppliers. TQM performance measures were also reflected through top management commitment, customer involvement and satisfaction, employee involvement and empowerment, customer– supplier relationships, and process improvement and management

Reference :

    1. ASCE. (1990). Quality in Constructed Projects: Manual of Professional Practice. New York, American Society of Civil Engineers
    2.  Banerji, K.; Gundersen, D. E. and Bahara, R. S. (2005). Quality management practices in Indian service firms, Total Quality Management 16(3): 321–330.
    3.  Dissanayaka, S. M.; Kumaraswamy, M. M.; Karim, K. and Marrosszeky, M. (2001). Evaluating outcomes from ISO 9000 certified quality systems of Hong Kong constructors, Total Quality Management.
    4. ECI. (1994). Total Productivity Management: Guidelines for the Construction Phase. Loughborough, Productivity Task Force, Economic Construction Institute, Loughborough, University Johannes, C.G. (1996), “ISO 9000 – a managerial approach”, Library Management, Vol. 17, No. 5, pp. 14–24.
    5. Magd, H. and Curry, A. (2003), “An empirical analysis of management attitudes towards ISO 9001:2000 in Egypt”, The TQM Magazine, Vol. 15, No. 6, pp. 381-390.

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