Author : Dr. B.S. Pati 1
Date of Publication :7th February 2017
Abstract: As construction projects get bigger and more complex, clients are increasingly demanding higher levels of quality, efficiency, and delivery. Total Quality Management (TQM) has long been recognized as a successful management philosophy in the manufacturing and service industries. TQM can also be embraced in the construction industry to induce quality and productivity. This paper attempts to introduce the basic elements of ISO 9001:2015 and describes how each can be implemented in a wide array of construction-related companies, in order to achieve their goal of total quality. Numerous case studies were found which demonstrate the ability of ISO 9001:2015 to improve a company's quality performance, avoid costly errors, and produce satisfied customers. The benefits experienced include reduction in costs, better employee job satisfaction because they do not need to attend to defects and client complaints, recognition by clients, work carried out correctly right from the start, subcontractors with proper quality management systems, and closer relationships with subcontractors and suppliers. TQM performance measures were also reflected through top management commitment, customer involvement and satisfaction, employee involvement and empowerment, customer supplier relationships, and process improvement and management
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